In our last newsletter, we looked at the first two communication challenges identified by Dr. John Gottman: Criticism and Defensiveness. Now, let’s look at the third and fourth: Stonewalling and Contempt and what leaders can do differently. 3. Stonewalling → Replace with a Purposeful Pause When emotions run high, some people withdraw, shut down, or avoid the conversation altogether. Taking space can be healthy, but leaving the other person without clarity can create more frustration. Instead...

One framework we often explore in coaching comes from Dr. John Gottman's research on communication. While originally developed for personal relationships, these patterns are just as relevant in the workplace. Leaders who recognize them can build stronger teams, healthier cultures, and more productive conversations. Gottman calls them the "Four Horsemen"—four communication habits that, left unchecked, erode trust. This month, we're covering the first two. Any guesses on what the remaining two...

We’ve all seen it happen: A brilliant employee holds themselves back from a promotion out of fear. A team gets so hyper-focused on daily tasks that innovation completely stalls. People hide their worries because they're afraid of looking weak. When people are overwhelmed, work stress and personal stress blur together. It’s not a sign of a failing organization—it’s just a deeply human struggle. But when left unaddressed, there’s simply no room left for your people to grow. How One Department...